Shipping and return policies for Fika Recordings

Shipping Info
We try and ship all orders within 7 days but there are occasions where it may take us longer.
Most Covid related delays seem to be easing, but please be aware that shipping times may be longer than "normal".
If your order contains a pre-order, ALL items will ship together upon release of the pre-order (normal 7-14 days ahead of the physical release date).

UK orders:
As standard, these go via Royal Mail Second Class, and may take 3-5 days for delivery under normal circumstances. Please get in touch if you prefer a tracked or signed service. Large orders of 2kg or above may come via ParcelForce, or occasionally via a courier service (DPD or UPS).

EU orders:
As standard, these go via Royal Mail Standard Airmail service, and may take 3-10 days under normal circumstances. Please get in touch if you require a tracked or signed for service.
NB: Since 1st of July, Bandcamp has been charging and collecting VAT on sales BUT is not yet at a point where it can provide us with a way to demonstrate VAT has been collected at the point of sale. We're told this is forthcoming imminently, but to save EU customers being charged VAT twice (once at checkout by Bandcamp, and again on import by your national Customs & Excise office), we'll hold on to your orders for the moment. Do get in touch with any queries.

International orders:
As standard, we ship via a Royal Mail Standard Airmail Service. If you a require tracked or signed for service, get in touch and we'll quote you for the shipping.
Return Policy
We try and ensure everything is packed well, labelled as "fragile" and "do not bend"... but accidents happen. If your records or CDs arrive damaged, do let us know, with photos and details preferably, so we can i) get replacements out to you and ii) claim back from Royal Mail/your national delivery service for the damage incurred.
Occasionally we make mistakes and send you the wrong record - sorry! Let us know and we'll sort it out ASAP.
If the item itself is faulty, let us know to discuss an exchange or a refund.


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